Shipping and Returns

Last updated: August 1, 2026

People’s Health Project merchandise is sold by AHEA, PBLLC and produced and shipped by Printful, our print-on-demand fulfillment partner.

United States shipping only

We currently accept orders only for delivery to eligible United States addresses available through checkout. Shipping availability, charges, and estimated delivery times are shown before purchase.

All sales are final

Each product is made specifically after an order is placed. For that reason, all sales are final, and AHEA does not accept voluntary returns or exchanges.

Refunds, returns, exchanges, and complimentary replacements are not available because of:

  • A change of mind

  • Ordering the wrong product, size, color, design, or quantity

  • Dissatisfaction with fit, style, or personal preference

  • Failure to review the product description or size guide

  • Minor variations in color, print placement, texture, sizing, or appearance that are normal in print-on-demand production

  • An incorrect or incomplete shipping address

  • Failure to claim or collect a package

  • An item that has been worn, washed, altered, used, or damaged after delivery

Please review the product description, size guide, order details, and shipping address carefully before completing your purchase.

This policy does not limit any consumer right that cannot legally be waived.

Order changes and cancellations

Orders may enter production shortly after they are placed. Changes and cancellations are not guaranteed.

Contact info@americanhealthequity.org immediately to request a cancellation or correction. AHEA may attempt to accommodate the request if production has not begun but is not obligated to cancel or modify an order after it has been submitted, except where required by law.

Submitting a request does not mean that the request has been approved.

Qualifying order problems

AHEA will review requests for a replacement, refund, or other appropriate remedy only when:

  • An item arrives materially damaged or defective

  • An item contains a material printing or manufacturing error

  • The customer receives a materially different product from the one ordered

  • A package is reasonably confirmed lost in transit

  • An order cannot be produced or shipped

  • A remedy is otherwise required by applicable law

Minor variations inherent in the printing process, fabric, manufacturing, photography, product measurements, or screen display do not necessarily constitute a defect.

Reporting a damaged, defective, misprinted, or incorrect item

To request a remedy under this policy, contact info@americanhealthequity.org within 30 days after delivery.

Include:

  • Your order number

  • A clear description of the problem

  • Clear photographs showing the complete item and the reported issue

  • Photographs of the packaging or packing slip when relevant

  • Any other information reasonably requested to evaluate the claim

AHEA may be unable to approve a claim that is late, incomplete, or unsupported by adequate documentation.

Do not return merchandise to AHEA or Printful unless AHEA provides written return instructions. Unauthorized returns will not be accepted or refunded.

Resolution of approved claims

AHEA will determine whether a reported problem qualifies after reviewing the available information and, when appropriate, consulting Printful or the shipping carrier.

For an approved claim, AHEA may provide, as appropriate and at its discretion:

  • A replacement of the affected item

  • A refund for the affected item

  • A partial refund

  • Another reasonable resolution

AHEA may provide a replacement instead of a refund unless applicable law requires a different remedy.

Approved refunds will be issued to the original payment method. Processing time depends on the payment provider and the customer’s financial institution.

Original shipping charges are not separately refundable unless AHEA approves a full-order refund or reimbursement is required by law.

Fulfillment and shipping estimates

Production time and shipping time are separate. Delivery windows shown on product pages, at checkout, or in order communications are estimates unless expressly identified as guaranteed.

AHEA is not responsible for delays caused by carriers, weather, supply limitations, service disruptions, address problems, or other circumstances outside AHEA’s reasonable control, subject to applicable law.

If AHEA cannot ship an order within the timeframe represented at purchase—or within 30 days when no shipping timeframe was provided—AHEA will notify the customer and offer the choice to:

  • Consent to the revised shipping timeframe; or

  • Cancel the unshipped order and receive a full refund to the original payment method.

If an order cannot be fulfilled, AHEA may cancel it and issue a full refund.

Lost packages

A package believed to be lost in transit must be reported to info@americanhealthequity.org within 30 days after the estimated delivery date.

Before approving a remedy, AHEA may require the customer to:

  • Confirm the shipping address

  • Review the tracking history

  • Contact the local carrier or post office

  • Complete reasonable package-tracing steps

  • Provide information needed to investigate the shipment

A replacement or refund will be considered only after the available information has been reviewed and the shipment is reasonably confirmed lost.

Packages marked delivered

When carrier tracking shows that a package was delivered, the order will ordinarily be treated as fulfilled.

Customers should first check:

  • The delivery area

  • Other household members

  • Neighbors

  • Building or mailroom staff

  • The local delivery carrier

AHEA does not guarantee a replacement or refund for an order marked delivered. Printful does not cover the cost of replacing or refunding packages that carrier tracking identifies as delivered. 

AHEA may consider an exception when there is clear evidence of carrier error but is not obligated to provide one except where required by law.

Incorrect addresses and unclaimed packages

Customers are responsible for providing a complete and accurate shipping address.

An address correction may be possible only before the order ships. Once an order is marked shipped, the address generally cannot be changed. 

No refund will be provided when an order is returned, lost, or undeliverable because of:

  • An incorrect or incomplete address

  • Failure to claim or collect the package

  • Refusal of delivery

  • Another delivery problem caused by the customer

When reshipment is available, the customer is responsible for all additional shipping and handling costs.

The customer must provide a corrected address and pay any required reshipping costs promptly after receiving notice from AHEA. Printful ordinarily holds eligible returned items for only 30 days before they may become unavailable for reshipment. 

Taxes

Applicable sales taxes may be calculated and added at checkout where required by law.

Purchases are not charitable contributions

Merchandise purchases help sustain People’s Health Project, a program of AHEA, PBLLC.

AHEA is not a tax-exempt charitable organization. Merchandise purchases are not charitable contributions or tax-deductible charitable gifts, and AHEA does not issue charitable-contribution receipts.

Contact

Questions and qualifying order problems should be directed to:

AHEA, PBLLC
PO Box 5484
Edmond, OK 73083
info@americanhealthequity.org